How to deactivate my Shopify account?

Before deactivating your Shopify store, ensure you've downloaded all important business data and completed any pending transactions.

Temporary Store Deactivation

1. Log in to your Shopify admin panel.
2. Go to Settings > Plan and permissions.
3. Scroll to "Store status" section.
4. Click "Deactivate store".
5. Select your reason for deactivation.
6. Confirm by clicking "Deactivate store" again.

Your store will be temporarily disabled and visitors will see a password page.

Permanent Store Closure

1. Log in to your Shopify admin panel.
2. Navigate to Settings > Plan and permissions.
3. Scroll to "Close store" section.
4. Click "Close store".
5. Select closure reason from dropdown.
6. Enter "CLOSE" to confirm.
7. Click "Close store" button.

Important: Permanent closure cancels your subscription and removes store data. This action cannot be undone.

After Deactivation

• Your store URL remains reserved for 30 days.
• Billing stops after current billing cycle.
• You can reactivate your store within 30 days by logging in.
• Customer data remains secure during deactivation.

For technical assistance, you can contact Shopify Support through your admin panel.