If you're looking to cancel your Shopify plan, follow these straightforward steps. Remember to back up your store data before proceeding.
Cancel Your Shopify Subscription
- Sign in to your Shopify admin panel.
- Click on "Settings" in the bottom left corner.
- Select "Plan and permissions".
- Scroll down to find "Cancel subscription" section.
- Click "Cancel subscription".
- Choose your cancellation reason from the dropdown menu.
- Select when you want the cancellation to take effect.
- Confirm by clicking "Cancel subscription".
Before You Cancel
Make sure to:
- Download your store data and reports.
- Complete any pending orders.
- Process remaining payouts.
- Remove any third-party apps.
- Cancel any active domain subscriptions.
What Happens After Cancellation
- Your store becomes inaccessible to customers.
- Billing stops at the end of your current cycle.
- You retain access to your admin panel for 30 days.
- Your store URL remains reserved for 30 days.
- You can reactivate within this period without data loss.
Alternative Options
Consider pausing your store instead of canceling if you need a temporary break. This keeps your data intact and allows for easy reactivation.
Need help? Contact Shopify Support through your admin panel for assistance with the cancellation process.